Return Policy

At Pestor Coffee, your satisfaction is important to us. While we strive to provide only the highest quality coffee and cocoa products, we understand that sometimes returns may be necessary. Please review our return policy carefully before making a purchase.

Return Eligibility

  • Return Window: We accept returns within 14 days from the date of purchase.

  • Condition: Products must be unopened, sealed, and in their original condition. We do not accept returns if the product seal is broken or if there are any signs of use.

  • Product Type: Due to the perishable nature of our goods, most food products are not eligible for return. This includes all coffee, cocoa, and other consumables.

Return Process

  1. To initiate a return, please contact our customer service team with your order number and the reason for return.

  2. If your return is approved, we will provide you with the return shipping address.

  3. The return shipping cost is the responsibility of the customer.

  4. Once we receive the returned product and confirm it meets our return criteria, we will process your refund.

Non-Returnable Items

  • Opened or used products.

  • Products with broken seals.

  • Food items, unless they arrive damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will gladly work with you to resolve the issue promptly.